Support
How to reach us
EDGE Athlete OS is built and supported by Edge Athlete OS LLC. This page is the fastest way to get help, manage your account, or report a problem with the iOS app.
1. Contact
Use the form below to reach our support team. We read every message and reply within two business days. Including your device model, iOS version, and EDGE app version (Profile → bottom of screen) helps us help you faster.
Prefer email? Write us directly at support@edgeathlete.app.
2. Account & data
Delete your account
Open the EDGE app → Profile → Account → Delete Account. Account deletion removes your personal data within 30 days, per our Privacy Policy.
Export or correct your data
You have the right to access, correct, and port your data. Email us at the address above with your request and we’ll respond within the timeframes required by applicable law.
Sign-in issues
EDGE uses Sign in with Apple. If you’re having trouble signing in, confirm you’re using the same Apple ID you originally signed up with. If you previously hid your email, Apple manages the relay address on your behalf. Check Settings → Apple ID → Sign-In & Security → Apps Using Apple ID on your device.
3. Subscriptions & billing
EDGE Athlete OS is free to download and includes a 7-day free trial. After the trial it continues as an auto-renewing subscription, billed by Apple via In-App Purchase. Manage or cancel it anytime from your device:
- Open Settings on your iPhone.
- Tap your name → Subscriptions.
- Select EDGE Athlete OS to change, pause, or cancel.
For refund requests, use reportaproblem.apple.com. Refunds are issued by Apple, not by us.
4. Reporting an issue
If something isn’t working, say a screen won’t load, the coach is unresponsive, or your streak looks wrong, email us with as much detail as you can:
- Device model and iOS version.
- App version (Profile → bottom of screen).
- What you were doing when the issue happened.
- A screenshot or screen recording, if possible.
We triage support email daily and ship fixes through the App Store as updates.
5. Privacy
Questions about how we handle your data are covered in the Privacy Policy. For privacy-specific requests (access, deletion, correction, portability), use the contact form above and note “Privacy request” in the subject so we route it correctly.